Mad About Customer Service
Featuring the world famous PUMPKIN METHOD.
True professionals turn things around when they’re going off the rails.
Sharyn, Rick and baby Toby have flown half way across the country to attend a wedding the following day. Sharyn is the bridesmaid. When they arrive at the luggage carousel we have a tired baby, exhausted parents and the day is not over – so imagine their annoyance when their bags don’t arrive – no favorite toy for Toby, no bridesmaid’s dress.
Michelle is the customer service representative who has the task of managing the problem – a tough job. Michelle wants to do the right thing. She’s enthusiastic and committed to her job. However when Michelle’s good intentions are misinterpreted, the situation escalates from bad to worse – everything from threats to bad language.
As Michelle masters some very valuable skills, she discovers that “how” she handles the situation is just as important as whether she actually solves their problem.
Comprehensive Leader's Guide and Slide Presentation
Title: Mad about Customer Service
Running Time: 18 minutes
Language versions: English
Closed/Open Captioned: No Closed Captions
Subject categories: Manager, Supervisor, Teams
DVDs will be shipped the following day for 5-7 day delivery.