When You Can't Say Yes

When You Can't Say Yes

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When You Can't Say Yes

Just a Call Away Series: Video 6

No one likes having to say no or I can’t, or it’s not available but often there is simply no choice. This video explores the major reasons why you can’t say yes and will help your people discern he difference between ”a hard no” and ”a service no”

Training points include:
  • The difference between ”a hard no” and ”a service no” – How can I help this person to the best of my ability?
  • Show empathy
  • Active listening skills
  • Get the facts
  • Clearly state reasons with honest, logical explanations
  • Avoid unfortunately, sadly and regrettably
  • ”However” indicates new information
  • Don’t give up easily – Use your smarts
  • Lateral thinking
  • Rack your brain for alternatives and information
  • ”A service no” makes everyone a winner
Available as:

Streaming Video

16 minute video stream that can be accessed up to 10 times over a 3 day period from time of activation with comprehensive leader’s guide.

DVD

16 minute DVD with comprehensive leader’s guide.


When You Can't Say Yes

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