Mad About Customer Service

Mad About Customer Service
Mad About Customer Service
Mad About Customer Service

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(First eight minutes)


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Mad About Customer Service

Featuring the world famous PUMPKIN METHOD

True professionals turn things around when they’re going off the rails.

Sharyn, Rick and baby Toby have flown half way across the country to attend a wedding the following day. Sharyn is the bridesmaid. When they arrive at the luggage carousel we have a tired baby, exhausted parents and the day is not over – so imagine their annoyance when their bags don’t arrive – no favorite toy for Toby, no bridesmaid’s dress.

Michelle is the customer service representative who has the task of managing the problem – a tough job. Michelle wants to do the right thing. She’s enthusiastic and committed to her job. However when Michelle’s good intentions are misinterpreted, the situation escalates from bad to worse – everything from threats to bad language.

As Michelle masters some very valuable skills, she discovers that “how” she handles the situation is just as important as whether she actually solves their problem. She learns-:

  • Why Process is more important than Outcome
  • The Flag, Purpose and Permission technique
  • The famous Pumpkin Method for handling abusive language
  • How to take responsibility and go the extra mile

Come with us on Michelle’s journey of self discovery and skill building so that you and your company can smooth the way through any difficult situations and maintain the loyalty and trust of your customers.


Available as:

Streaming Video

15 minute Video Stream that can be accessed up to 10 times over a 3 day period from time of activation with comprehensive leader's guide.

DVD

15 minute DVD with comprehensive leader's guide.


Mad About Customer Service

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