It's Your Call

It's Your Call

Preview It's Your Call Get the Flash Player to see this player.

AUSTRALIAN VERSION
(First eight minutes)


Training Category

Return to: All titles

[ Items purchased in Australia subject to 10% GST ]

Checkout


It's Your Call

Just a Call Away Series:  Video 3

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

16 minute DVD with comprehensive leader’s guide.
Training points include:
  • Giving the caller your full attention
  • How to avoid distractions
  • Keeping control of the call
  • Using back on track questions
  • Listening for clues
  • Cross sell and upsell
  • How to overcome objections
  • Knowing your product and service
  • Offering choices

Available as:

Streaming Video

16 minute Video Stream that can be accessed up to 10 times over a 3 day period from time of activation with comprehensive leader's guide.

DVD

16 minute DVD with comprehensive leader's guide.

It's Your Call

Checkout

[ Items purchased in Australia subject to 10% GST ]

Continue Shopping
Browse more DVDs or additional Our Bizniss titles.