The Really Angry Customer

The Really Angry Customer

The Really Angry Customer

An oldie but a goodie!

From the original best selling Just a Call Away Series


Click here to purchase an online stream for $20.


It may have been made in the time of dragons, when people lived without cell phones and plane tickets were purchased from a customer service agent, but the training remains the same.  Customers become angry when they have unmet expectations and the situation is not handled well.


Learn how to calm the customer and get the information needed to deal effectively with the issues.



Training points include:

  • How to deal with customers in an attacking mode
  • Turn low quality information into high quality information
  • Use questions without antagonizing the caller
  • Skills for staying calm and in control
  • Focussing on what you can do
  • Know your limits and how to transfer a call
  • How to learn from difficult call experiences


This title pairs most effectively with
Just a Call Away Series:  Video 2 Attitude is Everything


      Title: The Really Angry Customer

      Running Time: 13 minutes

      Language versions: English

      Closed/Open Captioned: Closed captioned

      Industry: All

      Subject categories: Manager, Supervisor, Teams, Call Centres


      DVD will be shipped the following day for a 5-7 day delivery. Contact us for an estimate for other countries. 

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