It's Your Call

It's Your Call

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AUSTRALIAN VERSION
(First eight minutes)


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It's Your Call

Just a Call Away Series: DVD 3

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

16 minute DVD with comprehensive leader’s guide.
Training points include:
  • Giving the caller your full attention
  • How to avoid distractions
  • Keeping control of the call
  • Using back on track questions
  • Listening for clues
  • Cross sell and upsell
  • How to overcome objections
  • Knowing your product and service
  • Offering choices

It's Your Call

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[ Items purchased in Australia subject to 10% GST ]

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