Award winning DVDs and videos to support your training
Our Story follows Taylor’s experiences as she grapples with the challenge of being both a service giver and a customer when you’re dealing with people who are different to you.
She complains bitterly about the treatment she receives at the hands of a foreign visa department.
However her reactions are not dissimilar when faced with a parallel situation in her own work environment.
Nevertheless, after learning some good common sense skills, she takes up the challenge to stretch her comfort zone and appreciate the value of her own diverse customer.
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