The Outbound Call

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AUSTRALIAN VERSION
(First eight minutes)

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The Outbound Call

Just a Call Away Series: DVD 4

Getting the most from each call and leaving a great impression of your organization – what kind of impact do your people make in the first few seconds of their calls? Are they clear about their objectives? This video will help you focus on the importance of knowing what you want to get from each conversation.

16 minute DVD with comprehensive leader’s guide.

Training points include:

Being clear about your objectives
Making the most of the first 15 seconds
How to make a friend of “the gatekeeper”
How to overcome fear of rejection
Dealing with call reluctance
How to personalize your messages
Ending on an upbeat note

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