Attitude is Everything

Attitude is Everything

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AUSTRALIAN VERSION
(First eight minutes)


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Attitude is Everything

Just a Call Away Series: DVD 2

The difference between ordinary service and great service is attitude. Show your people this video and they’ll be able to see exactly what you mean.

14 minute DVD with comprehensive leader’s guide.

Training points include:
  • Communicate using more than words
  • Why first impressions really matter
  • How to be (and sound) sincere and interested
  • How to listen actively
  • Turning prospects into advocates
  • Why it feels good when you offer great service

This title pairs most effectively with
Just a Call Away Series: DVD 1 The Really Angry Customer

Attitude is Everything

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