soft skills training
complete courses, dvds, streaming video, e-learning
complete courses, dvds, streaming video, e-learning
When You Can't Say Yes
Just a Call Away Series: DVD 6 No one likes having to say no or I can’t, or it’s not available but often there is simply no choice. This video explores the major reasons why you... |
Just a Call Away Series
SPECIAL OFFER - PURCHASE ENTIRE JUST A CALL AWAY SERIES Click on each title below to watch it's free PREVIEW. DVD 1. The Really Angry Customer AUS & INT D... |
The Really Angry Customer
Just a Call Away Series: DVD 1 Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the informa... |
Attitude is Everything
Just a Call Away Series: DVD 2 The difference between ordinary service and great service is attitude. Show your people this video and they’ll be able to see exactly what you mea... |
It's Your Call
Just a Call Away Series: DVD 3 Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your custo... |
The Outbound Call
Just a Call Away Series: DVD 4 Getting the most from each call and leaving a great impression of your organization – what kind of impact do your people make in the first... |
Understanding Customer Diversity
Just a Call Away Series: DVD 5 Our Story follows Taylor’s experiences as she grapples with the challenge of being both a service giver and a customer when you’re d... |
Mad About Customer Service
Featuring the world famous PUMPKIN METHOD True professionals turn things around when they’re going off the rails. Sharyn, Rick and baby Toby have flown half way acros... |
Your shopping basket is empty.
