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When You Can't Say Yes Just a Call Away Series: DVD 6 No one likes having to say no or I can’t, or it’s not available but often there is simply no choice. This video explores the major reasons why you...	Just a Call Away Series SPECIAL OFFER - PURCHASE ENTIRE JUST A CALL AWAY SERIES Click on each title below to watch it's free PREVIEW. DVD 1. The Really Angry Customer AUS & INT D...	The Really Angry Customer Just a Call Away Series: DVD 1 Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the informa...
Attitude is Everything Just a Call Away Series: DVD 2 The difference between ordinary service and great service is attitude. Show your people this video and they’ll be able to see exactly what you mea...	It's Your Call Just a Call Away Series: DVD 3 Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your custo...	The Outbound Call Just a Call Away Series: DVD 4 Getting the most from each call and leaving a great impression of your organization – what kind of impact do your people make in the first...
Understanding Customer Diversity Just a Call Away Series: DVD 5 Our Story follows Taylor’s experiences as she grapples with the challenge of being both a service giver and a customer when you’re d...