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Impressions Count E-learning A short course in workplace etiquette An essential course for anyone starting a new job. Learn what is expected of you at work. Your communication and social skills can make or...	Time Challenged E-learning Time Management Short Course Click here for a guest login preview An enjoyable online learning experience - fun, effective and not bogged down with endless text and bori...	When You Can't Say Yes Just a Call Away Series: DVD 6 No one likes having to say no or I can’t, or it’s not available but often there is simply no choice. This video explores the major reasons why you...
Just a Call Away Series SPECIAL OFFER - PURCHASE ENTIRE JUST A CALL AWAY SERIES Click on each title below to watch it's free PREVIEW. DVD 1. The Really Angry Customer AUS & INT D...	The Really Angry Customer Just a Call Away Series: DVD 1 Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the informa...	Attitude is Everything Just a Call Away Series: DVD 2 The difference between ordinary service and great service is attitude. Show your people this video and they’ll be able to see exactly what you mea...
It's Your Call Just a Call Away Series: DVD 3 Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your custo...	The Outbound Call Just a Call Away Series: DVD 4 Getting the most from each call and leaving a great impression of your organization – what kind of impact do your people make in the first...	Understanding Customer Diversity Just a Call Away Series: DVD 5 Our Story follows Taylor’s experiences as she grapples with the challenge of being both a service giver and a customer when you’re d...
Communication Intelligence Had some conflict at work?Wondered why you didn’t get invited to Cousin Vinnie’s society wedding?What about that customer who didn’t warm to you?Maybe you offe...	Business Etiquette Communication Intelligence: Part 1 Getting to know someone, whether that person is a customer, associate or supplier requires the knowledge of basic social protocol to develop...	Being Assertive Communication Intelligence: Part 2 Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. This engaging new DVD sh...
Time Challenged Switch to Australian Version Meet Kent. We all know him in fact we’ve all been him! You see Kent is time challenged. Watch his deadlines zip by as he misses one after ano...	Time Challenged Australian Switch to International Version Meet Kent. We all know him in fact we’ve all been him! You see Kent is time challenged. Watch his deadlines zip by as he misse...	Discussing Performance Motivate Managers and Team Leaders to make Performance Feedback Discussions a Success. A 20 minute DVD with comprehensive leader’s guide. Show them the value in: Foc...
Mad About Customer Service Featuring the world famous PUMPKIN METHOD True professionals turn things around when they’re going off the rails. Sharyn, Rick and baby Toby have flown half way acros...	Lift Your Game Share the journey with a realistic cast of characters as they take up the challenge of tackling performance problems head on. Discover that the key to success is treating everyo...	Father and Son The most versatile session starter in the world.In 5 short minutes you can open people’s minds to-: question old ways of doing things think outside the square chang...
Tough Nut To Crack This sparkling story about a motley team of cleaning contractors shows how everyone can master the practical techniques of problem solving. Realistic characters, great actin...	Ayen's Cooking School for Afr... In Sudan it is taboo for a man to cook. As young Sudanese refugee, Alier puts it very plainly, “cooking, cleaning, washing the dishes, it’s the duty of your sister.” What happen...

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